CADRÆ Return Policy

Please note that we do not offer refunds as our custom garments and fabrics are cut dependent on your measurements and specific customizations.

If there is any issue with the quality or fit of your garment(s), we will gladly rectify the situation if notified within 10 days of receiving your order, provided the item(s) are unworn and unwashed.

Garment measurements are guaranteed for 6 months after delivery, any alterations after the 6 month period with be on the onus of the purchaser.

All exchanges will be sent out via ground shipping. If you require an expedited method, please contact us to make arrangements.

If you have any other questions please contact: info@cadrae.com. 

PLEASE NOTE: All sales are final. Refunds will only be available for defective items or items damaged during shipping.

New Order Appointment

Private appointment in our showroom where we will take your measurements, design, and place the order for your new custom garment

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Consultation

Private complimentary consultation appointment in our showroom for those who are not yet ready to place an order. During your consultation, you will meet with one of our skilled clothiers to discuss pricing, fabric options, design, and timeline for your future order.

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Virtual Consultation

Can’t make it into our showroom? No problem! Our virtual consultation allows you to meet with one of our clothiers from the comfort of your own home. Together we will discuss pricing, fabric options, design, and timeline for your future order.

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Fitting

We've let you know that your new order has arrived! This is a private fitting appointment in our showroom during which you will try on your new garments for fit assessment by one of our experienced clothiers.

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